FAQ's
Frequently Asked Questions
How do I order k. Bella products?
- On-line through our secure server
- Mail your order to: k. Bella Fine Lingerie, 6501 E. Greenway Pkwy, Suite 629, Scottsdale, AZ 85254 USA*
- Telephone Toll Free Canada & USA 866-272-0022
- Email your request to: sales@kbella.com
How do I pay for my order?
We accept MasterCard, Visa,American Express and Discover.
How long will my order take to reach me?
USA: Standard ground shipping takes between 5-7 business days.
We offer UPS Ground, UPS 2nd day air, and UPS 3 day select. All theses services are available with items in stock. Orders to P.O Boxes are shipped via USPS mail.
Order processing takes 24 hours, and items are shipped Monday through Friday. For example, if you order 2nd Day Air delivery on a Thursday, we will process your order Friday with expected deliver yon Tuesday. We do our best to be very accommodating -- really! If you have any questions or special requests, please contact us.
Partial Orders: Most items are in stock all the time,however, certain sizes and colors run out due to popularity. We will send out partial orders from time-to-time and fill your order as quickly as possible. Shipping costs are prorated, and you are not charged additional shipping costs for this service. You will be notified if we are unable to process your order (for example, if all items are out of stock or if we are unable to process your credit card).
International Orders: International orders are shipped via US Postal Mail.
International shipping rates will depend on country of destination insurance, and order weight. The shopping cart will provide an estimate of these costs, although they may vary. K. Bella LLC is not responsible for any customs duties, taxes or delays associated with your local authorities.
Sales Tax, Gift Wrap, Packaging:
AZ sales tax of 8.6% is payable only in the state of Arizona. Arizona laws apply in all transactions.
Custom gift wrap is available for $4.95. You may elect this option upon checking out, and may add a personal message under"special instructions".
Packaging: All orders are carefully packaged to ensure an error-free and crush-proof delivery. Shipping& handling are calculated automatically by our shopping cart at check out. You have the option of canceling the order after shipping disfigured in.
The return label discreetly reads "K.Bella".
What is the Return Policy?
We will credit or exchange purchase within the following guidelines:
- Any returns must be made within 5 days of receipt of goods and must be be authorized. Please contact us for an authorization number.
- Any tags that were on must still be attached.
- Garment must be in original, new condition, unworn and unwashed.
For example, say you ordered a bra or sleepwear that is the wrong size. Please call us within five days of receipt of the item, tell us if you would like a different size/style, or if you would simply like to return it for credit. We can give you an authorization number over the phone or by email.
The items we will not accept for return are those that are of an intimate nature, because of health concerns, etc. See list below.
Non-returnable items:
- Lingerie that has been worn or washed is not returnable.
- All adhesive bra products are not returnable.
- Due to their intimate nature, all thongs & panties, including pearl thongs and g-string gift sets, are not returnable.
- Hosiery is not returnable.
- Swim wear is not returnable.
- Final sale items are not returnable.
- Shipping and handling fees are non-refundable.
- Returns will not be accepted without an authorization number.
- Customer is responsible for shipping charges on returns or exchanges.
Privacy Policy:
We do not sell our mailing list to third parties!Stay informed about upcoming sales, promotions,and new products from k. Bella approximately once per month by subscribing to our exclusive"k. Bella Guests" list. Email us at sales@kbella.com.All information is strictly confidential and goes through our Secure Server. |
