Frequently Asked Questions

 


How do I order k. Bella products?

  1. On-line through our secure server
  2. Mail your order to:
    k. Bella Fine Lingerie
    6501 E. Greenway Pkwy
    Suite 629
    Scottsdale, AZ 85254
    USA
  3. Telephone Toll Free Canada & USA: 1-866-272-0022

  4. Email your request to us

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How do I pay for my order?

We accept MasterCard, Visa, American Express and Discover.


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How long will my order take to reach me?

Orders placed Monday through Friday will be processed within 24 hours; orders placed on weekends and holidays will be processed the following business day. For example, if you place an order on Saturday we will process your order Monday with expected delivery the following Saturday or Monday. Note that k. Bella cannot be responsible for delays incurred during shipping.

Standard ground shipping takes 5-7 business days (USA only; international orders may take longer). Orders to P.O. boxes can only be shipped via USPS mail.

Partial Orders: Most items are in stock all the time, however certain sizes and colors run out due to popularity. When this occurs we will ship your partial order and will fill the remainder of your order as quickly as possible. Note that you will not be charged additional shipping for partial shipments. You will be notified if we are unable to process your order (for example, if all items are out of stock or if we are unable to process your credit card).

We do our best to be very accommodating -- really! If you have any questions or special requests, please contact us.


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Shipping and Sales tax:

Domestic orders are shipped via USPS and charged a flat shipping fee of $5.00. (See the section below for international shipping.)

Sales tax of 8.6% is payable only to orders shipped to the state of Arizona. Arizona laws apply in all transactions.


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International Orders:

International orders are shipped via US Postal mail.

International shipping rates will be calculated based on order weight and country of destination insurance. The shopping cart will provide an estimate of these costs, although they may vary. k. Bella, LLC is not responsible for any customs duties, taxes or delays associated with international authorities.


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How is my order packaged, and do you offer gift wrapping?

Custom gift wrap is free with every order. You may add a personal message during checkout under "special instructions".

All orders are carefully packaged to ensure an error-free and crush-proof delivery. The return label discretely reads "k.Bella".


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What is the Return Policy?

We will credit or exchange purchases within the following guidelines:

  • Any return must be made within 5 days of receipt of goods and must be authorized by us. Please contact us for an authorization number.
  • All garment tags must still be attached.
  • Garment must be in original, new condition, unworn and unwashed.
  • Customer is responsible for shipping charges on returns/exchanges.
  • Shipping fee is non-refundable.

For example, say you ordered a bra or sleepwear that is the wrong size. Simply call us within five days of receipt of the item and tell us if you would like to exchange for a different size/style, or if you would like to return it for credit. We will then give you an authorization number to include in the package when you ship it back to us. Once we receive your package we will ship your replacement or issue you a credit.

Items of an intimate nature cannot be returned due to health risks. (See list below.)


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Non-returnable items:

  • Lingerie that has been worn or washed is not returnable.
  • All adhesive bra products are not returnable.
  • Due to their intimate nature, all thongs & panties, including pearl thongs and g-string gift sets, are not returnable.
  • Hosiery is not returnable.
  • Swimwear is not returnable.
  • Final sale items are not returnable.
  • Shipping and handling fees are non-refundable.
  • Returns will not be accepted without an authorization number.
  • Customer is responsible for shipping charges on returns or exchanges.

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How do I stay informed of k. Bella's new products and promotions?

Stay informed about upcoming sales, promotions and new products from k. Bella by subscribing to our exclusive "k. Bella Guests" list. Create an account with us or send us an e-mail to subscribe. All information is strictly confidential and goes through our Secure Server.

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